How to Show Your Employees Some Appreciation During the Holidays

Your employees work hard during the year, so why not show them some love during the holidays? This season can be a stressful, exciting, and busy time all at once, and as a business owner, it becomes your job to make sure to treat your employees well. Keeping the morale high is beneficial to every aspect of your business, from how your employees interact with customers to how well they perform their duties!

Telling your employees how much you appreciate them is a great first step, but how about SHOWING them that appreciation? Here are a few tips we’ve put together for business owners who want to show their employees some appreciation during the holidays!

  1. Time Off: Giving your employees some paid time off is always a great idea. Most of you, if not all, give your employees Christmas day off. This year Christmas Eve is on a Monday so giving them that day off too, or letting them off early to spend time with family, could be a welcome surprise.
  2. Cash Bonuses: We’ve heard from countless business owners that one of their favorite things to do for their employees during the holidays is to give them a bonus. It could be small, something in the $50-$200 range, or it could be up in the thousands. Obviously, the size of the bonus is very dependent on the size of your business, so we don’t recommend overdoing it! However much it is, remember that the holidays can be a very expensive time so any extra money will be much appreciated by your employees.
  3. Provide Dinner/Lunch: Many business owners will buy lunch or dinner for their employees, or even their employees AND their families, during the holidays. Again, this all depends on the size of your operation, but getting everyone together for a meal will help strengthen that family side to your business. Remember, you all work together towards one common goal: providing the best service possible to your customers!
  4. Gifts: Some employers give their employees a special gift during the holidays. Some examples we’ve seen are tickets to a sporting event, gift cards to favorite restaurants, or a personalized item of personal significance to each employee. The options are pretty much limitless here, but the key is to get to know your employees during the year. The gift could be smaller, such as a new hunting knife or fishing reel, or could be bigger like tickets to an NFL game or a paid trip somewhere for the weekend.
  5. An Employee Appreciation Day: This one can take some more intense planning and money. However, organizing a day for all of your employees to get together and do something fun can be a welcome break from the daily grind. Again, some employers include families in these types of events. Whatever you do, from taking your employees paintballing, to spending an evening out on the town, your employees will appreciate it. This is also a good option for 

These are just five ideas that we recommend, but there are countless more. Get creative. Ask other business owners what they do. Talk to your employees and get to know them better so you can find out what they like. We promise it’s worth it. Investing in your employee’s happiness and well-being during the holidays is another way of investing in the future of your business.

Your employees work hard during the year, so why not show them some love during the holidays? This season can be a stressful, exciting, and busy time all at once, and as a business owner, it becomes your job to make sure to treat your employees well. Keeping the morale high is beneficial to every aspect […]

Tips N Chat Throwback #19: Are You Too Busy Earning a Living to Make Money?

This week’s featured Tips N Chat Throwback post is from a Pied Piper column written by Ed York and published in the First Quarter 1976 issue of Tips N Chat. Remember to check back every Thursday for a new throwback post!

When I’m not traveling around this nation of ours talking or preaching carpet cleaning to whoever will listen, I’m conducting a class or on the phone. If I have a “gift” it must be that people do talk honestly and freely with me. Many’s the time that a simple question has turned into a deep and soul-searching verbal encounter into why a person is not succeeding. Each month SCT forwards a Pro-Pak with bulletins on new ideas and programs, as well as Technical Information. The same packet goes to all members. Within a few short weeks I receive a call or letter from someone exclaiming how terrific the idea is and how it is working. There doesn’t seem to be a pattern as to who obtains benefit and profit from these tips and who receives little, if anything, from them. I have turned and tossed many a night worrying about a friend who can’t seem to get ahead and is stagnant. He can’t afford to attend meetings, register for conventions, or even take a vacation.

At the same time, there is many a night I go to sleep practically smothered from the many praises received during the day. The question as to why some people find it so easy to adopt new ideas and programs that are proven winners, while others simply can’t grasp the simplest one, has plagued me. Last week in Salt Lake City, while waiting for a meeting to begin with the area’s Vapor-Vac dealers, I read the Holiday Inn magazine. It carried a copy of an advertisement that I have noticed many times. It was the one where the man offers a booklet on how to be lazy and get rich. Even has his CPA testify that his statements on how he became rich in a short time are true. One phrase that had been there before, leaped out at me…

MOST PEOPLE ARE TOO BUSY EARNING A LIVING TO MAKE ANY MONEY.

The problem for me was solved. It was not that the ideas and assistance we mailed out each month were wrong. It was not that they wouldn’t work. It was simply that “Most people were too busy making a living to make any money”. If you are not MAKING IT, take a look at yourself. Are you doing the LABOR while your business runs itself? Are you SAVING money by cutting out a $3.00 per hour employee and helping pull the tool during the daytime, and being too tired to SELL your services? Are you too busy earning a living to make any money?

Money is like an arm or leg – use it or lose it.

-Henry Ford

 ~ Ed York (1976)

 

This week’s featured Tips N Chat Throwback post is from a Pied Piper column written by Ed York and published in the First Quarter 1976 issue of Tips N Chat. Remember to check back every Thursday for a new throwback post! When I’m not traveling around this nation of ours talking or preaching carpet cleaning […]

It’s Time to Order Your Holiday Cards!

New FillMySchedule Holiday Cards Are Here!

It’s time to start thinking about your holiday marketing. Luckily, if you’re a ServiceMonster customer, we don’t make you think too hard! Order online now.

Our FillMySchedule program is fully automated, allowing you to complete direct mail marketing campaigns with a push of a button. All you need to do is approve the customer lists that ServiceMonster generates for your company. As soon as that’s been done, we will produce, print, stuff, stamp, seal, and mail your 4″ x 6” tent-fold cards for you. We make it easy for you to keep your company name in front of your customers!

Sending holiday cards accomplishes three key things:

(1) It shows your customers that you’re there when they need you (in case they want a clean house for their guests – or a clean house after their guests leave!).

(2) It helps you prepare for the slow season by getting jobs on your schedule.

(3) The fact that you went to the effort of sending them a greeting card will leave a lasting impression.

Our holiday greeting cards come in six different card designs, with fully customizable inside content.

Ready to place your order? Great! Let’s get started:

  1. Pick your preferred card front.
  2. Draft up what you’d like the inside of the card to say, or choose one of our pre-written greetings (to see the greetings, click through to the online order page).
  3. Decide what type(s) of customers you’d like us to mail to. Residential customers? Customers you’ve serviced in the last 24 months? Everyone?

We’ll customize the envelopes with the customers’ names and include your message, along with your business name, logo, and contact information. All you need to do now is relax and enjoy the holiday season!

Do your part to keep your clients yours. Send them a thoughtful greeting card! Remember: good customer retention means more stability and profitability for your business throughout the year.

Here are the designs you can choose from:

We strongly encourage early orders due to limited selection and mailing delays.

You don’t see the majority of your customers on a consistent basis. Holiday cards are a great way to reach out and remind them that you’re available to clean up their home or business!

Place your FillMySchedule holiday card order before November 24th, and your cards are guaranteed to ship before December 8th AND you pay a discounted rate of $.81 + postage per card.

(For orders placed after November 24th, we cannot guarantee a ship date AND the price increases to $.91 + postage per card)

Order online, by email (support@servicemonster.net), or give us a call at 888-901-3300.

New FillMySchedule Holiday Cards Are Here! It’s time to start thinking about your holiday marketing. Luckily, if you’re a ServiceMonster customer, we don’t make you think too hard! Order online now. Our FillMySchedule program is fully automated, allowing you to complete direct mail marketing campaigns with a push of a button. All you need to do is approve […]

Tips N Chat Throwback # 17: Your Service Is Worth the Price

This week’s featured Tips N Chat Throwback post is from one of Ed York’s Pied Piper columns published in the Third Quarter 1977 issue of Tips N Chat. Remember to check back every Thursday for a new throwback post!

June was a month of mixed emotions… A mailing to the south to 5,000 firms listed in last year’s yellow pages brought back over 1,200 marked “Moved, Address Unknown”. It is indeed a sad time when you think of so many dreams that probably became nightmares. These, for the most part, were good people; they did something wrong.

The SCT convention was exceptional and everyone attending had an excellent time, and reportedly gained much in knowledge and a better understanding of the business. This naturally was a good feeling. But, unfortunately, my mind was on good friends who couldn’t make the trip because they couldn’t get away from their business that long.

Some days were exceptional when we visited with those whose business was climbing every day. One bright experience was talking to a former furniture store owner, who several years ago, attended my 4/M class and was hot on price merchandising. Following the class and a year of SCT membership, he changed his operation to one of PRESTIGE. His shop was a testimonial to a good book operation. His office walls were decorated proudly with association material. He says he has doubled his prices and then some. He also says he is now booked a week ahead and has gained a reputation that unless you have a recommendation, his firm won’t even accept you for a client. His wife told Wanda that they had made more PROFIT the last year than the previous three put together. All they did was to seek direction and follow the advice of winners. Formerly he said, “maybe in your area it will work, but not in MINE”. Something caused him to change and say, “I’m just as good as the next man, and if he can do it, so can I”. He tried it. Not just once, but again and again, until it was his way. Carpet Cleaners have a hard time seeing it in their own profession, so let me tell you a story that happened here in Fresno to folks that I know.

Our former answering service had become lax. They used to give service, but they changed this to excuses. Our people investigated the others. One was high on three different reports. An interview with the owners was most pleasant. They were excited and determined to give the best service. I agreed to switch to their firm. I had expected to pay $35 to $45 per month. I was surprised to find that they only charged $22 per month. I figured it was a mistake, but the six months that followed proved the figure was correct. Our calls were never handled any better. They cared, they gave service, they were the best. Last month our phones were silent after-hours. The phone company had shut off our answering service’s equipment for lack of payment. The young couple had gone BROKE. I was stunned and called some of the other subscribers. They all agreed this firm was the best and also stated they would have been tickled to pay 50% more each month, rather than 50% less because of the great service they received. Pathetically, they were never given the opportunity. They naturally only paid what was asked.

~ Ed York (1977)

Below is the original article. 

This week’s featured Tips N Chat Throwback post is from one of Ed York’s Pied Piper columns published in the Third Quarter 1977 issue of Tips N Chat. Remember to check back every Thursday for a new throwback post! June was a month of mixed emotions… A mailing to the south to 5,000 firms listed in […]

The Top 5 Scary Reasons You’re Not Using ServiceMonster

Having served the industry for over 15 years now, we’ve talked with a lot of carpet cleaners, window cleaners, pressure/power washers, and many other business owners along the way. Many decide to use ServiceMonster, but some do not. We have found that the vast majority of people who decide not to use ServiceMonster give us one of five common answers. Don’t get spooked by one of those answers!

We think that none of these reasons are actually obstacles, as we have designed ServiceMonster to help service businesses grow and become more efficient, no matter what “stage” they are in. Here are the top 5 answers we hear from the “No’s” and the “Not-Right-Now’s,” along with our response to each. 

1) “It’s too expensive.”

Is growing your business worth less than $80 per month? How about all of the time you’ll save by integrating your scheduling, billing, invoicing, and marketing? Even if $80 a month would put a strain on your budget, you can get ServiceMonster for FREE simply by referring one friend each month (credit will be given after friend has been with us for 45 days).

2) “We’re a small company and we don’t need help keeping organized.”

One question: how much of your time and attention does your current system require? With ServiceMonster, you can save a ton of time by automating all of your processes that would normally require paperwork. This makes tax season less stressful and frees up your after-hours life so you can focus on family, friends, and much-needed R&R. We also have a ton of owner/operator clients who swear by our FillMySchedule direct mail marketing service that sends out thank you and reminder cards to keep your clients coming back.

3) “I already use free programs (Google Calendar, etc.) that basically do the same thing.”

Does Google Calendar tell you what type of jobs earn you the most money, or what day of the week you are most likely to sell protectant? Does it give you the power to send out thank you cards at the click of a button? Yes, there are free programs that can help you handle the basics of running a business. The difference is that ServiceMonster empowers you to grow your business.

4) “Why pay a subscription for a software program? Shouldn’t I just have to pay for it once?”

Because our software is cloud-hosted with a secure server that automatically protects and backs up your data, we need to charge our subscribers monthly. We are also constantly working to improve our platform to help our clients grow. When we develop an upgrade to our system, it goes out to all of our subscribers at no additional cost. Plus, you get unlimited training and support from our dedicated staff who know the software and are always here to help! Also, we do not lock our clients into any kind of contract, so if you are ever unsatisfied or need to cut costs, you can turn your subscription off without any complications.

5) “We’ve heard great things about ServiceMonster. We’re just too busy right now to worry about learning a new program.”

We built ServiceMonster so it could be learned quickly by people who are not computer experts. The vast majority of our clients are comfortable using our platform after only two one-hour training sessions. For people who require a little more assistance when it comes to new software, our support staff is more than happy to help. Don’t let a busy schedule prevent you from making the decisions that will help you grow your business!

So, let’s recap:

Unlimited free support. Unlimited free training. Free lifetime upgrades. No annual contracts. Powerful tools to help you grow your business. Nothing scary!

What are you waiting for? Give us a call today at 888-901-3300 or click here to request a free demo!

Having served the industry for over 15 years now, we’ve talked with a lot of carpet cleaners, window cleaners, pressure/power washers, and many other business owners along the way. Many decide to use ServiceMonster, but some do not. We have found that the vast majority of people who decide not to use ServiceMonster give us […]

Tips N Chat Throwback #16: Professionalism Conquers Methods

This week’s featured Tips N Chat Throwback post is from an Ed Sez article published in the April-May 1974 issue of Tips N Chat. Remember to check back every Thursday for a new throwback post!

 

As long as the world is made up of people, I won’t have to go to a Broadway show for amusement. Even though I’m snowed with work that should have been out last week, I still try to skim through the many publications that we receive each week. I’m sure others find more than sufficient items in our presentation to be able to criticize to their hearts’ content. We have tried to dispense some factual information, keep our customers advised of what others are doing, and add enough of our own family information to prevent having to write to the kinfolk as often. Now that I have publicly confessed that we are not perfect, I’ll share one of my latest chuckles at some of the actors in today’s World Comedy.

The setting is Jan.-Feb. issue of CM (Cleaning Management), a bi-monthly publication of the American Institute of Maintenance. Allan Ames, their Technical Editor reported on the better-known methods of cleaning carpets. He referred to Steam Cleaning and its accepted virtues. There was very little to add to what is now an accepted fact. Steam Cleaning is a preferred method of cleaning some carpets. The March-April issue of the magazine contained a Letter to the Editor by Tom Fisher, Marketing Manager of ADVANCE FLOOR MACHINE CO. His letter pretty well takes Mr. Ames to task for his earlier report and pans STEAM CLEANING and its so-called shrinking problem, and Mr. Ames for even suggesting it was an excellent method.

Now since Advance is an honorable name in the floor machine sales, and probably has, and will have, major emphasis on Scrubbers, you can understand his displeasure of a Technical Editor saying anything else but the scrubber was an approved method. The item that amuses me, however, is that in the SAME issue under the magazine’s Products on Parade section they have a picture and write up about the LIQUIDATOR, manufactured by Advance Floor Machine Company. The propaganda says the Liquidator is a carpet RINSER. They don’t mention Steam Cleaner at all. They describe the function of the Liquidator being connected with a 50-foot hose to the HOT water or cold water tap, and the water is evenly inserted into the carpet fibers by four jet spray nozzles. The dirty water is then picked up by one of 3 Hydro Vacs.

Recently a young and aggressive salesman from one of the biggest and best-known chemical houses called upon me to introduce their NEW shampoo which was also a STAIN REPELLENT. He left a gallon which in big letters said it was a SOIL RETARDENT. I questioned the difference and he admitted he didn’t know there was any difference.

Two weeks later, he returned with his Regional Supervisor to explain it. I again asked the question and received a blank stare for an answer. The sales pitch quickly changed to a NEW super spot and stain removal. You simply aerospray it on the spot and then apply water which changes it to a shampoo, and then we go ahead and agitate prior to cleaning. It’s great. I questioned him if our unit would cause the same reaction with its hot water and pressurized force. He didn’t know for sure, but still claimed it was designed for this use. I then asked him if he had ever SEEN a carpet being Steam Cleaned. He had to admit he hadn’t. That ended the conversation. A Regional Manager claiming he had the magic answer for our pre-spotting, that had never even seen ANY steamer in action. Ridiculous!

The tragedy of today’s manufacturers & suppliers is their reluctance in accepting the fact that the ability to clean carpets comes from good equipment, good chemicals, and superior knowledge of the techniques, and the ability to use them at the proper time and under the proper conditions. In their drive to SELL their product, they concentrate on tearing the other fellow down, rather than helping their customer to better and properly use their equipment.

Many of the pioneers in Hot water extraction methods are very small and do not have the financial ability or staff to do this. My hat is off to them, however, because if it hadn’t been for their entry into the field, the consumer would still be without the CHOICE of the methods. The Giants in the field, however, who waited on the sidelines until entering the Steam Cleaning field was forced on them, owe the industry something besides hate letters and snide comments. “Steam” cleaning is a proven method and will be with us for some time. Hopefully, you will remember the few companies who dared to put their life savings on the line to be different and bring you a new concept in fiber cleaning and give them your support. They might not have the fancy name or distributor network of the conservative Giants, but they are the reason you are enjoying more on-location cleaning than ever in the history of carpets. At the same time, it is hoped that some of the fanatic “steam” cleaning equipment suppliers will also recognize that many carpets require a method other than “steam”.

I personally do not advocate your being a shampooer, nor do I believe you should be a “steam” cleaner. I hope that each of you will strive to be a PROFESSIONAL carpet cleaner, offering the method needed, with the equipment and chemicals needed, to do the best job possible, based 100% on the carpet’s NEEDS. 

~ Ed York (1974)

Below is the original article. 

This week’s featured Tips N Chat Throwback post is from an Ed Sez article published in the April-May 1974 issue of Tips N Chat. Remember to check back every Thursday for a new throwback post!   As long as the world is made up of people, I won’t have to go to a Broadway show […]

The ServiceMonster Show (October 12th, 2018): Townsquared, New FMS Cards Soon, and Mobile Pro Is Close!

THIS WEEK IN SOCIAL MEDIA

THIS WEEK IN SERVICEMONSTER

  • We’re working on even more seasonal FMS cards!
  • Come see us at the UAMCC event in Houston!

SERVICEMONSTER PRODUCT UPDATES

  • 6.3.0 is here, with more features!
  • ServiceMonster Mobile Pro is now in closed internal beta!

THIS WEEK IN SOCIAL MEDIA Looking for ways to stay in touch with your local community? Check this out: https://townsquared.com/ THIS WEEK IN SERVICEMONSTER We’re working on even more seasonal FMS cards! Come see us at the UAMCC event in Houston! SERVICEMONSTER PRODUCT UPDATES 6.3.0 is here, with more features! ServiceMonster Mobile Pro is now in closed […]

Tough Stuff: Planning for the Future of Your Business

We’ve talked about those first steps to getting off the truck, and we’ve talked about “Hell’s Valley” (that time when you have just a few employees). But what about when you’re past those points and actually have grown a large, successful business? What does the future hold? Have you thought about retirement? Do you have a plan for the future of your business?

We haven’t covered this much, mostly because many of you haven’t reached that one-to-two million dollar mark yet (keyword, YET!). That’s the size of business that we’re really talking about here, but this situation can apply to any size service business. With that in mind, have you looked at succession? Or selling? Or part-time retirement? Really what it comes down to is, have you focused on building a sustainable business that can ultimately function the same without you?

Charles Schwab and Steve Jobs are great examples of this. Here are two guys who built massive companies, but when they left things began to fall apart. They both had to come back to their businesses because they didn’t “install” within the company the core culture of their leadership. Yeah, they were great leaders (in their own ways), but they had to be physically there for things to stay on track. They didn’t realize that they had essentially failed to pass along their leadership skills and expectations to the people taking over.

For you, the service professional who has built a profitable business with 20 or so employees, you’re likely already in a managerial position or even onto the entrepreneurial visionary position. You’re no longer a technician (unless there’s a rare occasion where you want to be). At this point, you’re focused on figuring out the future of the business that you love. Hopefully, your employees are doing things the way you want them to be done, with only minor corrections here and there.

What so many business owners don’t realize at this point, is that their leadership is still just as important as ever, even if they aren’t directly managing all of the employees or even the day-to-day operations anymore. The business can’t function if it’s “headless”, so you must make sure that the business will not be headless when you leave.

You can leave and put someone else in charge of the operations, while you still collect dividends, or you can retire part-time and show up occasionally to help with the guidance of the business. For those less interested in staying involved in some way, you can set the business up to be sold. So, how do you approach these situations?

Read the books “Good to Great” and “Built to Last” by Jim Collins. These books will give you the proper mindset for the next steps. One of the key points that Collins brings up is the concept of “level 5 leadership”.

What does that mean? Well, Collins starts out with level one leadership, which is your typical example-based leadership style. This person does the same work as the people under them. It’s easy to get stuck at this level, and many business owners actually enjoy doing those basic tasks. You can’t grow a successful business at this level of leadership though. Do the CEO’s of Google and Microsoft go around doing rudimentary tasks? No, they don’t. The business as a whole relies on them to do things far beyond that.

We’ll skip ahead to level 5, but to learn more about levels 2, 3 and 4, either read the book or check out the video at the bottom of this post. A level 5 leader is someone who has an immeasurable amount of humility and steadfast resolve. They’re able to get stuff done not just because people love them or want to follow them, but because they don’t accept anything else. They make sure to hire the right people for the right jobs. Yeah, this is a lot harder than it sounds!

What all of this really comes down to is… it’s all about YOU, the business owner. Can you self-reflect? Can you take criticism? Can you look for mentors or coaches who will look you in the face and tell you the hard truth? Ultimately, can you set aside your ego? Maybe you aren’t the person who can single-handedly take your business to where you want to go.

So, who can you trust in your business without question? If the answer is nobody, then you need to start looking for people that you can put around yourself to help build you up. It’s not easy and it takes time, especially to build that trust, but it’s a journey that you have to get started on as soon as possible if you want to get where you’re going and you know that you can’t do it alone.

You have a few options with succession planning. You can keep on doing the business until you die, and then the business will just implode. Or, you can keep going until you retire and then let the business implode. However, neither of those are doing anybody any favors. Have you thought about finding someone to replace you? Someone who you not only trust but someone who is fully capable of running the business with you not there? Or, setting up your business so that you can sell it to an investor? Most people these days don’t want to buy a business and have to do all of the work still. They’re looking for an investment. They’re looking for a business that has been carefully structured in a way where people are in place to run it, and all that’s needed from the owner is occasional feedback or guidance.

Three things to wrap this up:

  1. Start planning early. Set goals, put things in place, and start really learning how to see those signs that aspects of your business are still too reliant on you individually.
  2. The biggest change you’re going to make during this process is you. Your mindset. Your ambition. Your perspective.
  3. Self-criticism. Are you able to look at yourself in the mirror and see the shortcomings that you have and work on them? Your personal shortcomings shouldn’t be the limiting factor when you’re headed towards your goals. Look for people to supplement your qualities.

For those interested in hearing more, check out this video below.

We’ve talked about those first steps to getting off the truck, and we’ve talked about “Hell’s Valley” (that time when you have just a few employees). But what about when you’re past those points and actually have grown a large, successful business? What does the future hold? Have you thought about retirement? Do you have […]

The ServiceMonster Show (October 5th, 2018): Facebook Job Listings, New Fall FMS Card, and 6.3.0!

THIS WEEK IN SOCIAL MEDIA

THIS WEEK IN SERVICEMONSTER

  • We have new Fall FMS cards!

SERVICEMONSTER PRODUCT UPDATES

  • 6.3.0 is here!

THIS WEEK IN SOCIAL MEDIA Here are some cool stats about the cleaning product industries impact on the economy: https://cleanfax.com/news/aci-economi… New features in Facebook’s job listing page could help you find your next great tech! https://www.socialmediatoday.com/news… THIS WEEK IN SERVICEMONSTER We have new Fall FMS cards! SERVICEMONSTER PRODUCT UPDATES 6.3.0 is here!

Tips N Chat #14: The Kreeping Krud

This week’s featured Tips N Chat Throwback post is an Ed Sez article referencing what Ed calls the “kreeping krud”. It was featured in the Fourth Quarter 1976 issue of Tips N Chat, the “magazine published for the benefit and enjoyment of on-location carpet cleaners”. Remember to check back every Thursday for a new throwback post!

THE KREEPING KRUD

Every industry making progress today has one thing in common: They present a united front to the world. They have learned that to grow they must have strength to protect themselves from the outside forces working against them. They know it takes understanding and MONEY.

The poor carpet cleaning industry shuffles along dragging their wounded limbs, saying “woe is me” every time ‘THEY” do something to take a bite out of our profit. Never could figure out who “THEY” are, but I’ve got a hunch it may be the person we see in the mirror when we shave.

Our industry is plagued with a contagious condition known as “The Kreeping Krud.” It consists of several strains of ignorance, hard-headedness, and apathy and it has claimed victims in every state of every land.

Let’s take an example: The BBB and its ridiculous stance on Steam Cleaning. While many carpet cleaners say the BBB is wrong, they aren’t willing to “make waves” as long as the problem stays out of their town. Yet when they are hit, they suddenly start yelling that “somebody should do something about this WRONG.”

The latest outbreak of “The Kreeping Krud” is reported in ALASKA where the Attorney General is being pressured to stop Steam Cleaning. Sure, several of us have protested, but most have turned their backs (Why bother the safe nest when Alaska is ‘way north of us?). “AWAKE,” I cry, “before you, too, are all alone when the Krud comes Kreeping YOUR way!”

Recently, I purchased a Commander motorhome. Here’s a prime example of “The Kreeping Krud” as you’ll see in the story in this issue. It would be easy to say “So What?” and forget it but I am challenging the Commander company’s stand. How about the rest of you? Do you have Commander dealers spreading “The Kreeping Krud” in your area? Will you donate some time to your profession to check it out?

Congratulations to Jean Smith in Rupert, Idaho who is fighting a pure case of “The Kreeping Krud” singlehandedly. We’ve included her story in this issue. Read it and then tell me: How many professional carpet cleaners have KNOWN of similar cases but have refused to stand up to FALSE information handed out by upholstery fabric manufacturers?

Carpet Cleaners routinely continue to patronize places that have FILTHY carpets. Why don’t we stand up tall and say “NO MORE until you clean your carpets!”

Examples like these are all around you and happen every day. Like any battle, it can’t be won by isolated individuals. Only individuals JOINED TOGETHER toward a common goal will overcome “The Kreeping Krud.” Congratulations to organizations like the California Carpet Institute (CCI), the Steam Carpet Cleaners Associates and the Society of Cleaning Technicians who fought the BBB in their attempt to blacklist professional carpet cleaners who don’t use the Von Schrader folks’ method of dry foam cleaning.

Congratulations to the St. Petersburg, Florida carpet cleaner who refused to allow the maitre d’ to seat his party at an expensive and well-known restaurant because the carpets were FILTHY. Every carpet cleaner who refuses to do that allows “The Kreeping Krud” to infest our lives.

A carpet cleaner who CUTS prices to keep up with his inferior competition is guilty. An association, group or individual who visits a mill or retail store that publishes propaganda adverse to our industry and doesn’t do anything to educate the owners and managers to the truth is guilty.

Carpet cleaners who spend their time fighting with each other instead of spreading the word that 86% of the public are living on dirty carpets are already infected with “The Kreeping Krud.”

So stand up and be counted, all you noble men and women, and attack this contagious disease with all your resources. Let’s keep our identity AND our independence, but join forces against a common enemy and STAMP OUT “The Kreeping Krud!

~ Ed York (1976)

Below is the original article.

This week’s featured Tips N Chat Throwback post is an Ed Sez article referencing what Ed calls the “kreeping krud”. It was featured in the Fourth Quarter 1976 issue of Tips N Chat, the “magazine published for the benefit and enjoyment of on-location carpet cleaners”. Remember to check back every Thursday for a new throwback post! […]